MM Parrish - Frequently Asked Questions

1. Do I always call Utilization Management or obtain prior authorization before receiving inpatient treatment or services?
2. How do I find a physician or hospital that is in the network?
3. What is the phone number to call for Utilization Management?
4. What is the phone number to call to verify benefits or coverage?
5. Can you advise me if a deductible or coinsurance amount will be due prior to a service being provided?
6. Does my policy cover treatment or services when they are provided out-of-state or out of the country?
7. How do I get a new I.D. card?
8. How can I find out the status of my claim?

Do I always call Utilization Management or obtain prior authorization before receiving inpatient treatment or services?
ANS:Yes, it is best to call in advance. You can call or your doctor can call, but it is really your responsibility to make sure the call is made. In the event of an emergency, call within 24 hours of admission (or the next working day).

How do I find a physician or hospital that is in the network?
ANS:You can call Beech Street PPO network at 800-432-1776 or visit their website at www.Beechstreet.com.

What is the phone number to call for Utilization Management?
ANS:Their number is 1-800-367-5826

What is the phone number to call to verify benefits or coverage?
ANS:Call F.B.C., at 1-800-654-1452. If you are in the Gainesville area, call 377-1239.

Can you advise me if a deductible or coinsurance amount will be due prior to a service being provided?
ANS:Yes. Call F.B.C., at 1-800-654-1452. If you are in the Gainesville area, call 377-1239.

Does my policy cover treatment or services when they are provided out-of-state or out of the country?
ANS:Yes, you have access to the Beech Street Network around the United States. Bills from out of the country must be submitted in U.S. currency.

How do I get a new I.D. card?
ANS:Call F.B.C., at 1-800-654-1452. If you are in the Gainesville area, call 377-1239, or visit the CareMark Pharmacy website and order a new ID card for yourself.

How can I find out the status of my claim?
ANS:Call F.B.C., at 1-800-654-1452. If you are in the Gainesville area, call 377-1239.

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